free shipping for orders over $100*
free shipping for orders over $100*
Everything below applies to orders placed at badpets.net.au. Our full Terms & Conditions and Shipping Policy are on separate pages.
We accept returns for change of mind within 14 days of purchase, provided the item is unworn, unused and in ‘as new’ condition with its original packaging. We recommend trying new products on your dog indoors, with the packaging kept intact, before taking them outside.
Once we’ve received and inspected the item, we’ll issue a refund to your original payment method, or arrange an exchange if you’d prefer.
Return postage for change of mind is paid by you, and original shipping charges aren’t refunded.
Check that:
Then email info@badpets.net.au with your order number and the reason for the return. We’ll reply with a return address. Please don’t post anything back before you’ve heard from us.
Use a tracked postage service we can’t process a return that doesn’t reach us.
Anything made to your specification can’t be returned for change of mind. This covers Custom Velcro Patches, Twin Sets, Plaid Bandanas with custom text, and any harness ordered with a customisation add-on.
These are printed to order with your wording, so we can’t resell them. Please check your spelling and character count before ordering we print exactly what you type.
This exclusion doesn’t apply to faulty items. If a custom item arrives damaged or misprinted against what you ordered, the section below applies in full.
We don’t accept change-of-mind returns on sale items. Faulty sale items are covered the same as anything else.
If something arrives damaged, faulty, or isn’t what you ordered, email info@badpets.net.au with your order number and a photo showing the problem.
We’ll cover return postage on faulty items, and you can choose a replacement or a full refund.
Bad Pets guarantees our pet accessories at time of purchase against material defects and workmanship for 12 months from the date of purchase.
This doesn’t cover chewing, or damage caused by misuse. If you have a problem with a product, email us with details of the issue and a photo showing the defect.
Refunds apply to faulty items and to claim to claim under Australian Consumer Law
We’ll let you know once we’ve received and inspected your return, and whether it’s been approved. Approved refunds go back to your original payment method, and you’ll get an email once it’s processed.
Banks and card issuers can take time at their end allow up to two billing cycles for the credit to appear on your statement.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing on this page limits those rights, and they apply to custom, personalised and sale items the same as anything else.
Bad Pets ABN 33238658616
info@badpets.net.au